Variations in Kind VS. Boilerplate

What ever happened to the slide rule in treating different people according to who they are, rather than a boilerplate existence of one size, or one action fits the needs of every last Who, Dick and Jane?

For example, my father recently had some regular and well practiced eye surgery done. The kind where they replace the lens and correct for a stigmatism. The surgery went find, but while he was back for his day after followup appointment, the doc treated him like he was some robot that didn’t have any feelings, concerns or cares whatsoever. So I ask why is it that businesses have taken away the friendly inter-personal training and replaced it with this, cold fast-paced response for all types of activity?

Another area of our society that the same face fits all has really hindered the finer workings of things is in the cell phone industry. The makers of phones have completely failed to understand that when people get older, their fingers don’t work as well and they need larger buttons and simpler operations and functions on their phones. I would think that supplying a general platform for all customer age groups would be paramount for any industry. Looks like the cell phone industry is really missing something important.

Along the lines of this mass manufactured, same for everyone concept is the running away from good customer service styles. For the sake of discussion will use the topic of Internet Security Software. Pain in the ass right? But everyone online needs it these days. The problem lies in the lack of real people interactions when things aren’t working properly. No number to call and get a live person to help, and no guarantee that an email sent will be responded to in a timely manner or have an answer to the issue. After all, most of the responses are canned boilerplate that have been auto-generated based upon key words in your complaint email. Overall, businesses are forcing people to take everything as is or not at all and society is making everyone to take it period. It leads me to make the assumption that most big business really don’t care about anything but the profit they make. That’s really a shame, as they will loose customers over it in the end.

I realize that most people out there are able to adapt to the newness of the world we live in, thinking that every new invention is grand and great and will be better for all. Yet, in reality, this isn’t the case. What is best for all is the awareness that there are differences. Different paces that must be made for different learning curves and different skill levels. A man or woman in their 60’s or 70’s isn’t going to be able to adapt to new technology as well as someone in their 20’s. I don’t believe it’s fair as a race, or species to leave any minority groups out of the loop. We as a world society need to put more effort in making things go round easily for all the walks of life, not just the wealthiest or the smartest or the most active. There must be a place for each and every one if we as a species are going to walk into the next century with the hope of continued prosperity.

Advertisements

Viral’s Edge – The “Chaos Click”

Today’s society. What a vast and grand and often terrifying subject to talk about. Yet, just as often as it scares us to death, it can warm us completely and make us feel love in a way we’ve never known before.

Yesterday the headlines captured a re-occurring event. The viral spread of an online happening. In this case, it happened to be the about the tragic suicide of a 12 year old girl. My heart and prayers go out to the one’s who truly loved her and are left behind. I’ve lost a child myself, so I can grasp at what emotions might be breezing through. May the little girl rest in peace now.

That being said, this blog today isn’t about suicide. Rather, it’s about the reactions of thousands of people to it. Their comment’s, their attitude, their fears, worries, angers and all that jazz. If at this point in time, you don’t know what going viral means, you should look it up. It’s simple yet complex in how it happens, and not everything will go viral. But if the criteria is met, BOOM!, the internet takes off with it and spreads what ever it is like wildfire.

I’m going to start this off by talking about one of the responses I saw to the girls suicide. It was a rare one. While most of the masses were feeling sympathy, horror, and anger over the event and how the news handled it and how the police handled it. There was a comment that struck a cord with me. In a nutshell explained why it’s important for people to see the video, not shy away and stop living behind sugar coated blinders. Of course this comment was in response to the hoards who felt that the video of the girl should have been ripped down from the internet to keep it out of the eyes of viewers that shouldn’t be seeing it…

That made me wonder. What shouldn’t be seen? Death? Why? It’s part of life and the world we live in. Would it really be fair to any child to come up against it and not know what it was or how to deal with it? No, it would be selfish as a society to hold that stance. So again I asked, what shouldn’t be seen or heard? The girls words before her death? Her words were her words, they were the words of a girl who’d felt like hell had consumed her already and there was nothing left. At the same time they were to words that wished desperately that things couldn’t have been different. Why should we keep those words from the ears of others? My thought is, hearing them sparks a fire under people to be more aware of those around them and do more to help those that are trying to reach out and to learn the signs of people who are trying to reach out.

So, one might say at this point that I’m trying to make a young girls death a learning experience for others. Isn’t that taking away from the important issue? The issue of the heartache and grief that her family must be feeling. Yes, and no. Yes, the even becomes a learning experience as all things become learning experiences. And regard to the what the family must be feeling, coming from experience, you don’t want anyone else to experience it. Thus it makes sense to let the moment find some positive in that learning experience. That positive becomes the road to recovery for the family.

Now we walk back and look at the essence of this event becoming viral in the first place. Why would the death of a young girl flow outward at such a rapid pace? Why would thousands of people and many more counting take the time to watch the video, talk about the video and post or share it on?

I have a couple of thoughts on this. The first being humanities never ending curiosity about what they’ve never seen before. The second belongs to the very real aspect of humanity that finds death and dying a fascinating subject. Just look at how many videos of executions are out there, on numerous sites. The swath of population that will watch them and be fascinated by them is there. The third is a rather new aspect of humanity and how they’ve learned to love reality shows. Reality captured in real time and shared over the net is exciting for many people. Hollywood has captured that market for years now. Thus you can see, there are many reasons why such a tragic event can become viral.

I found it interesting that most of the news publications that carried the article spoke more of their frustration about trying to take the video down, verses the tragedy itself. But there is an answer for this. Chaos sells. Click bait sells. News that creates the Chaos Click is the marketing bulls eye for many new related companies. So to all those that got frustrated over how these articles were written, please talk to our market driven society. After all, that’s what drives such things. The police can’t do anything about that, nor the internet.

Perhaps the Chaos Click could be put side by side with the age old, “Know what your shooting at,” mentality that hunters should have. Perhaps people should take time to think about what their click will do to those in the world around them?

So next time you see some headline about something disturbing, or a new product, or anything at all. Think about the ripples that will go outward from you clicking that link. Like a rock in the water, all the edges of the lake feel it’s plunge.

Clowntopia or Unfair Subjugation?

Why clowns? Why now? Why ever? While I know that there have always been people that have had huge issues with the painted faces and large red noses and perpetually grinning lips. I for one, have never undertood what generates the fear? In anycase, clowns are here and here to stay and pop up in strange places it seems.

I see articles on clown sightings, menacing clowns, clowns just looking at you and clowns that get beat down. Not to mention some stories about down right mean clowns that try to abduct little children. So, I was wondering, why clowns. What exactly is happening with our society that clowns need to come out and start making these vast assortments of visitations?

While I don’t suppose I’ll ever find out the answer, this whole clowning around stuff has brought up a powerful thought. Why should people be judging clowns? I mean, we get all upset at people being negative towards people of color, or with religios differences, or alternate gender identities. So why should clowns get any different treatment?

Perhaps the clowns have simply had enough of being third rate citizens? Maybe they, like the organizations of “Black Lives Matter,” and “He for She,” have finally come together and decided to let the country know about their plight.

In any case, I don’t think people should be just randomly assulting clowns or shouting at them. Now, if a clown is infact break the law, then by all means, we must use the necessary course to bring them to justice. But to have clown be smashed down, just because they decided to smile on any given day… Well that’s just wrong.